Click IT VoIP Phone System

Description

Click IT Phones is a leading provider of white-label VoIP solutions for service providers. While specific features may vary depending on the plan and customization options, here’s a general list of VoIP phone features commonly offered by Click IT Phones:

Unified Communications (UC):
Integration of various communication channels like voice, video, messaging, and collaboration tools into a single platform.

Auto Attendant:
Automated system to greet callers and direct them to the appropriate department or extension using customizable menus.

Call Forwarding:
Ability to forward incoming calls to another phone number or extension.

Call Recording:
Option to record calls for quality assurance, training, or compliance purposes.

Voicemail to Email:
Transcription and delivery of voicemail messages to email for convenient access.

Mobile App:
Access to VoIP services through a dedicated mobile application, allowing users to make and receive calls from their smartphones.

Presence Status:
Visibility of colleagues’ availability (e.g., online, busy, away) to facilitate real-time communication.

Conference Calling:
Ability to host multi-party conference calls with features like call scheduling, participant management, and screen sharing.

CRM Integration:
Integration with Customer Relationship Management (CRM) systems for improved customer interactions and data management.

Call Analytics:
Reporting and analytics tools to monitor call metrics, such as call volume, duration, and trends, to optimize performance.

Softphone Support:
Compatibility with softphone applications for making calls directly from computers or other devices.

Customizable Caller ID:
Option to set a custom caller ID for outgoing calls to display a specific name or number.

Do Not Disturb (DND):
Ability to set user status to DND to block incoming calls temporarily.

Hot Desking:
Flexibility for users to log in to any compatible phone within the network and access their personal settings and preferences.

Integration with Productivity Tools:
Integration with productivity and collaboration tools such as Microsoft Office 365 or Google Workspace.

Emergency Services Support:
Compliance with regulations for emergency service access, including Enhanced 911 (E911) support.

Customizable Call Routing:
Configurable call routing rules based on factors like time of day, caller ID, or user availability.

These features provide a comprehensive suite of tools for businesses to enhance their communication capabilities and streamline their operations with SkySwitch VoIP phone services.